A support assistant that answers from your docs and hands off to staff when needed.
Illustrative example, not a client result.
Customer Support Assistant
Same questions arrive daily and eat staff time
Replies are slow outside work hours
Answers differ between staff members
Audit, Build, Test, Monitor.
Audit: we list your top questions and your source docs
Build: we connect chat and WhatsApp to a tested flow
Test: we run 30 sample chats and fix wrong answers
Monitor: we review logs weekly and update answers
Numbers you can check.
Median first reply time, from your chat log
Share of chats handed to a human, weekly
Top unanswered questions, reviewed monthly
Try a sample.
This is a demo. Do not enter sensitive data. Max 300 chars per message, max 8 messages per session.
Short answers.
What does the team need to prepare?
A list of common questions, product notes, and one contact person for approvals.
What is not included?
No custom mobile app and no promised resolution rate. The system shows what it does and how we measure it.
